- Incorrect information about living donor eligibility, when she was told a donor could not be approved unless related to her;
- A transplant that was cancelled after her matched donor was injured;
- A prolonged period where Richholt says she was not contacted for months, despite expectations of regular follow-up;
- And, after public advocacy, being told in January that approved donors were in place and a transplant could occur within a week, followed by another period of non-response and no scheduled surgery.
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